Kindle 3 Casing Cracks

Having had my Kindle 3 almost a year I notice that the corners of the screen had developed hairline cracks that spread across the casing. A bit of googling proved that it is a common problem so I gave their UK number a call on 0800 496 2449 expecting either no answer (it was 11.15pm) or a fight over if I had dropped it (I hadn't and it has been in its case all the time).

Absolutely none of that though. I got straight through and within 2 minutes one was on the way which arrived within a day in the post. Excellent customer service Amazon!

My only gripe was that I had to transfer all my books over one by one but that was a little easier as I used the https://www.amazon.co.uk/gp/digital/fiona/manage#Books page.

If only everyones customer service was like this.....I'm looking at you 3 network....

To reset the Kindle you can deregister it here https://www.amazon.co.uk/gp/digital/fiona/manage#manageDevices . Then go into Menu > Settings > Menu > Reset to Factory Defaults. (Note the Menu is pressed after going into settings to ge this option).